I found an adorable cottage that was perfect for m...

I found an adorable cottage that was perfect for my stay, so I went to the website to book. After completing the steps to sign up, it told me to verify my identity with text - which I did. Then it said I already had an account and that I should log in. Following the steps to log in, it said to follow the prompts in an email that was sent to my account to reset my password. It took forever and many refreshes to receive the email, and when I did - it was in Russian. The message wasn't clear and it felt sketchy, so - instead of clicking the link, I called customer service and the auto-attendant required inputing my phone number to find my account. When I did that, the recording stated that I did NOT have an account. I don't understand! Do I have an account or don't I??? So - I cannot log in via email or phone - I guess I will not be using Air BnB!!