A decent-sized car dealership with friendly staff....

A decent-sized car dealership with friendly staff. My issues are with the mechanics that work on the vehicles, specifically VW vehicles. You can bring in your own parts and they will put them in for you (pay labor), but they do say "we cannot warranty the work" which is fine since all of my warranties are done. They have a few seasoned guys, but if you get stuck with a newer person be prepared for stuff to be done wrong or not to the highest quality.

tl;dr: The newer mechanics need better training and/or need better attention to detail.

Case and Point, they rotated only the passenger side tires (I only noticed it because one of my wheels is missing the VW logo in the center) and got oil on my left headlight and wiper blade. The time before that, they tried to put on some directional (i.e. slotted and drilled) brake rotors on wrong (i.e. left rotor on right side of car even though the rotor was marked which side to go on).