DEBORAH BERI

Review of Samaritan Hospice

I AM WRITING THIS NEGATIVE REVIEW ON BEHALF OF MY ...

I AM WRITING THIS NEGATIVE REVIEW ON BEHALF OF MY SISTER WHO PASSED AWAY ON APRIL 7, 2018 AT 6:44 A.M. SAMARITAN HOSPICE USED TO BE GOOD THEY CARED FOR MY MOTHER 14 YEARS AGO SO WHEN WE WERE TOLD MY SISTER WOULD NEED HOSPICE CARE THERE WAS NO QUESTION AS TO WHO WE WOULD WANT TO CARE FOR HER...WE SHOULD HAVE READ THE REVIEWS AND YOU SHOULD ALSO. SHE WAS SENT HOME THE FRIDAY BEFORE EASTER IT WAS AN UNORGANIZED MESS FROM THE START NO ONE SEEMED TO KNOW WHAT WAS GOING ON...WE HAD AN ADMITTING NURSE COME TO GET SOME GENERAL INFORMATION BUT WE WERE TOLD BECAUSE IT WAS A HOLIDAY WEEKEND WE PROBABLY WOULD NOT SEE HER REGULAR NURSE UNTIL MONDAY OR TUESDAY OF THE NEXT WEEK..THEY COULD NOT GIVE US A SCHEDULE FOR WHEN WE WOULD BE GETTING HELP WITH THE BATHING BECAUSE IT WAS A HOLIDAY WEEKEND. WE COULD NOT GET ANY SUPPLIES INCLUDING DIAPERS WHICH WE NEED DESPERATELY BECAUSE IT WAS A HOLIDAY WEEKEND. THE HOSPITAL GAVE US A FEW DIAPERS WHEN SHE WAS DISCHARGED THAT WERE WAY TOO SMALL WE HAD TO USE TAPE TO KEEP THEM CLOSED. WHEN EVER WE MADE A CALL INTO THE SERVICE IT TOOK FOREVER FOR THEM TO GIVE US A CALL BACK...THEN THEY TOOK OUR INFORMATION AND TOOK AT LEAST 20 TO 30 MINUTES MORE FOR SOMEONE TO CALL US BACK. WE DID HAVE AN AIDE SHOW UP ON THE MONDAY AFTER EASTER TO HELP WITH BATHING...WE THOUGHT SHE WOULD BE BRINGING SUPPLIES WITH HER...SHE DID NOT AND SHE SAID SHE CAN'T BELIEVE THAT SUPPLIES WERE NOT DELIVERED YET...A DIFFERENT AIDE SHOWED UP THE NEXT DAY TUESDAY...AND STILL NO ONE CALLING US REGARDING THE SCHEDULE THE ONLY WAY WE KNEW SOMEONE WAS COMING IS WHEN THEY SHOWED UP. SO SHE ARRIVES ON TUESDAY WITH NO SUPPLIES STILL USING THE SMALL DIAPERS WITH TAPE . AS I SAID BEFORE SHE PASSED AWAY ON JUNE 7 THE ON CALL PERSON WAS AWARE WHAT WAS GOING ON THE THAT MORNING ...WE GOT NO SUPPORT NO ONE SHOWING UP FOR HELP OR SUPPORT. IT WAS UP TO US HER FAMILY TO ADMINISTER HER MEDICATIONS UNTIL SHE PASSED....YES SOMEONE SHOWED UP ABOUT 45 MINUTES TO AN HOUR AFTER SHE PASSED SHE GOT OUT HER STETHOSCOPE AND SAID YES SHE HAS PASSED BUT SHE KNEW THAT BECAUSE OF THE CALL WE HAD PUT IN 45 MINUTES EARLIER. IT WAS NOT A GOOD EXPERIENCE...NO SUPPORT AT ALL....THEY KEPT TELLING US THAT THEY OFFER ANYONE IN THE FAMILY COUNSELING...BUT IF THEY COULD NOT BE THERE FOR US AND MY SISTER WHEN WE REALLY NEEDED THEM...WHY WOULD I CALL THEM AFTER THE FACT....MY SISTER WAS A LOVING AND CARING WOMAN WHO CARED FOR HER SICK SON FOR 14 YEARS UNTIL HE PASSED...SHE DID NOT DESERVE THIS TYPE OF SERVICE....SHE DESERVED A LOT MORE......OH BY THE WAY WE WENT 6 DAYS WITH OUT SUPPLIES ..BUT THEY KEPT SENDING THEM TO THE HOUSE AFTER SHE PASSED....THEY WERE CONTACTED TO STOP DELIVERY BUT THEY CONTINUED TO SEND THEM THEY WERE NOW PILING UP AT THE HOUSE...THEY WOULD NOT PICK THEM BACK UP THEY SAID IT WAS OUR RESPONSIBILITY TO DONATE THEM IF WE WANTED TO. TO ANYONE USING THIS COMPANY FOR THEIR LOVED ONES I HOPE THEY DON'T PASS AWAY AROUND ANY HOLIDAY AS THAT SEEMS TO MAKE A DIFFERENCE ON WHAT KIND OF CARE YOUR LOVED ONE WILL GET....