Booked for other thing, but was given another thin...

Booked for other thing, but was given another thing although with free upgrade, it was not what we had initially booked for. A plate of half eaten fruits by the previous customer of the room was still outside the hallway when we arrived the room.
Fire door opposite our room had no handle. Personally I dont think this hotel deserve the number of stars they currently have. It would be better for them to reduce the stars, hence reduce the customers' expectations.