Horrible customer service my company prepaid for m...

Horrible customer service my company prepaid for me and my colleagues rooms and left a credit card on file for our incidentals we called and spoke to two different people confirming this only to get to the hotel and nothing be in place. Brianna Bevins supervisor and Phil manager was no help. When i tried to explain my issue to Phil he was rude and unprofessional. As much $$ as we spent for these rooms how dare them. Now the suoervisor was not rude she was just incapable of helping me. Have to speak with GM tmrw.