Karen Davies

Review of Quick Mobile Fix

NIGHTMARE EXPERIENCE. I've used Quick Mobile Fix t...

NIGHTMARE EXPERIENCE. I've used Quick Mobile Fix twice before for a repair and to buy a refurbished phone. The service was fine so I used them again to buy a refurbished iPhone. This time it was a nightmare. I ordered it as a Christmas present - the website promised delivery before Christmas. It hadn't arrived by the 21st so I contacted them to confirm it would still arrive before Christmas. Phone was constantly engaged so I emailed. I received a reply saying pre Christmas delivery was no longer guaranteed.

This began a long period of frustration as the phone was constantly engaged and replies to my emails were generic and ignored my questions. To cut a long story short I cancelled the order as it was pointless if it didn't come before Christmas. I cancelled twice before they acknowledged it by email. Then I received another email saying they had despatched it. I emailed them saying I would be away so unable to receive the delivery. They sent me details of how to return it recommending I use royal mail tracked service. When I returned home after Christmas I found it had been posted through the letterbox - even though the delivery advice said it had to be signed for. I returned the phone immediately and emailed Quick Mobile to tell them and attached the receipt/tracking number.

They signed for it on the 4th January and finally emailed me confirming receipt on the 8th January. They then promised a refund several times via email - it would be 3-5 days, then 5-10 days, then 24-48hrs. They finally started answering the phone the 2nd week of January and promised the same thing. Then I had an email saying there had been some 'errors processing some refunds so they hadn't gone through'. Blah, blah, blah, blah.



The biggest issue here is communication. The phone was constantly engaged from 21st December until mid January and email communication was ineffective. I had to repeatedly repeat my story, the replies were often generic and didn't actually answer my questions, I was asked for my phone number 5 times so they could call me - it never happened.There were over 50 emails altogether! It was so frustrating and stressful. Better communication would have improved the situation no end.

Also I have to say I was clearly being lied to regarding the refund to buy time before having to pay me. I was given so many different time frames for when I would receive it as well as the 'banking error' story. Totally unprofessional - obviously I will never use them again.