gsmshop.md
I bought an HP probook 455 g8 laptop from them bec...
I bought an HP probook 455 g8 laptop from them because the price of this device was lower than in other chains of electronics stores (how wrong I was). I've never dealt with them before and haven't read any reviews. This cantor does not have showcases with equipment, they ordered a laptop from some warehouse. Before agreeing to make a purchase, I asked the consultant in advance if the product is defective or does not meet the technical specifications, whether they will change it or return the money to me. The consultant assured me that yes, that they comply with consumer protection law. When I came to their office to pick it up, I asked the consultant to open it to make sure that the device was working, he opened it and took it out, but I couldn’t turn on the device because the battery was completely discharged, I was not offered to connect the laptop to the outlet. At that moment, I did not notice anything unusual, except that the laptop tray was plastic and not metal, as in the video review of this model. Then he lowered this moment to his own inattention and took the laptop home. The laptop came without an operating system. I have a technical education in the field of IT, and after about a week when Windows was already installed and configured, when I tried to set up authorization through the fingerprint sensor, the system gave an error stating that such a device was not found in the system, although there is a zone on the case for this sensor
. The sensor did not work even after installing the drivers from the official site. It was decided to return the laptop to the store for a replacement. They immediately refused to replace it, referring to the fact that a check at the service center and an act of detecting a factory defect were needed. I was offered to take it or, if I wanted to, take it there myself. At the service center on Bulgara 33/1, they immediately told me that they do not service HP laptops, although their address was indicated on the laptop box and in the warranty card too. I had to return to the store so that they sent it for verification, there I talked with the consultant who sold it to me and I expressed a desire to pay extra so that the device would be replaced with something that had the necessary functionality for me. On the same day, a consultant called me and said that supposedly this laptop has two versions, one in a complete set and one that comes with a plug for a fingerprint scanner, and alas, this is not their responsibility for what I chose and that tomorrow I can come pick it up . It is worth noting that at that moment I was awakened and I could not adequately perceive anything. After a couple of hours, I decided to consult with a lawyer about how legitimate the actions of the store employees were, to which I was given to understand that the store was violating my rights as a consumer. On the second day, I approached to the store and the theater of the absurd began, since the consultant did not want to meet me and replace the device or return the money, while no documents confirming that the laptop had really passed the examination for authenticity were provided to me, but at the same time firmly insisting that this laptop matches the description on the store's website (the product description can be changed by the word if employees have access to the site's admin panel). I wrote a statement that I demand a refund due to non-compliance of the product with technical specifications in accordance with consumer protection law. When leaving, the consultant threw me such a phrase that they are not responsible for this laptop if I leave it with them. I had to pick it up because at that moment I was, to put it mildly, annoyed with the way I was treated. On the same day, I received a letter in the mail with a refusal to return the funds. Being at home, I take out this ill-fated laptop and try to set up authorization through a webcam, which should have had an infrared sensor for this technology. The system tells me that this device does not support this technology. At this point, I was already taken aback. I took out the laptop box and started looking for information about this device by serial number on the website of the distributor of this equipment, it gives me a device with the parameters that I wanted to buy, but this functionality was not in the device that I was sold, it is worth noting that in the contacts section on the site it was marked the address of the service center on Bulgara 33/1 which refused me service last time. The next two trips to that service center led to the fact that I was able to prove that they sold me a low-quality product, if not a fake, and although they did not immediately want to help me, they assured me that they would give me the money in full, but I must return the device to the store as they have already spoken to the store management. The service said that if there are questions when returning the goods, it is better to call them immediately so that they can sort it out. Stupid questions started again in the store, I was already on the aisle and forgot to call the service at that moment. As a result, the store put forward the condition that they would keep 5 percent of the cost of the goods for themselves, since the goods were opened and blah, blah, blah. I agreed on emotions as I had no more strength to continue this conversation. 95% of the cost of the goods was returned to me that day, although not immediately.
Outcome:
I wanted to buy myself a cool laptop, but I bought myself a big headache and at my own expense. Now I tend to overpay but make sure I don't have to go through this shit again (mean pays twice). I advise you to read real reviews before each purchase in some store and pay attention to whether the store has showcases with appliances. Do not let your rights be violated, be vigilant!
Comments: