Andre Cole

Review of Trend Financial

I wish I could give this 0 stars, because this com...

I wish I could give this 0 stars, because this company pulls some shady business!! Just recently before Christmas I purchased from 2007 volvo s40 and the price looked pretty good to buy and pay it off within 3 years tops and they let you drive it for 7 days and if you don't like it you can exchange it.... that's what they say but that's complete garage. I have a number of problems with the car like the brakes and engine light. Now I just got the car and it's in the 7 day exchange so I bring it back to them and they want to fix it and have me keep it. Ok I thought to myself but for 5 that's FIVE days straight they had the same problem come up with the car. Their mechanic says my car is suppose to screech in pain as brake because the car is old. Garbage because the second time I brought it to them they realized they gave cheap brakes that don't work with the car. Next the engine light, they tried a number of times to reset instead of fixing it until finally 7th day they get the actual parts needed to fix the problem. Now again I told them I want to see their other cars because I was skeptical but they said they work with me.. well I take the car to the mechanics the very next week because with no problems now he can actually check the car out properly and guess what... a seal on the crankshaft is leaking oil. My mechanic told me don't play around and get it taken care of so I talk to Trend they said because I have warranty to have them handle it... I did and they recommend a ship to take it to and for me to call and take it there and so I did. One of guys working at the shop told me to bring in my car at 9am to fix it and the very next day I took time off work and did that. Remember the time 9am... now they have my info to contact me when the car is done and they decided not to contact me all day and they close at 6pm. So I call them asking what's happening and they tell me they have the car sitting because they are waiting for the ok before they work on it... what the hell?? Since 9am and your waiting for the ok?? These guys were recommended from the warranty. You can guess from this ridiculously long review I'm pissed beyond measure so I talk to the warranty and they say and here's the funny part... THEY DIDN'T HEAR FROM THE SHOP!! so now they call the shop and contact me with this. Apparently they checked over the car and order the parts needed but it won't be done today. Now why not contact me, I need the car in order to get to work. Unbelievable horrible service... please if anyone is going to use trend and get a car from them PLEASE BE AWARE and check your vehicle because they will screw you over if you don't and leave you having to chase people in order to get your car fixed with the warranty you paid to handle problems like this. This should have been simple and now it's a mission and a half. Buyer beware can't be said enough!!!

*update*
Finally after having to deal with Trend and the warranty I can finally say the car has been running with no engine light on for a week straight.I would like to thank Tyler from Trend for at least doing something when it seemed like Trend wanted to do absolutely nothing to help. He handled the issue with the warranty. They agree on i could get fixed at any shop of my choosing and I choose my mechanic who I have to say this because this mechanic works for the people Terry at TACH automotive. He found so many issues not looked at by other mechanics at trend or the warranty shop like where exactly the leaks were coming from, I needed a new waterpump, all the belts had to be replaced from the oil leak damage... let's just say this bill came to over $1000.00 and the insurance only covered $250 worth of it. Now left with the bill is had no choice but to pay for it and this is where Tyler also comes in and makes sure to reimburse me for the remainder. I still stand on what I said before to be careful when purchasing a vehicle from this company but at least with individuals like Tyler working there you have some chance. Just be ready to take time off work and a lot running around.