Tracy Graagg

Review of The Ritz-Carlton, Kapalua

A wedding gone sour. We addressed several concern ...

A wedding gone sour. We addressed several concern with the hotel while we were there for our wedding and more after. At first they were very concerned with our happiness and then changed their tune. We had terrible pool service literally walking around trying to find someone to serve us. We had a rat run through the bar between our feet and was told this is normal. Our wedding party guest were overcharged for them room as were we. We were given wrong/false information by Sophie our wedding director and our photos did not turn out as stated and were told if we wanted what was promised we would have to pay more. We paid extra for the best and we received far less than that. Very disappointed and would recommend going anywhere else.