Lila N

Review of Airbnb

If I could give negative stars I would. the airbnb...

If I could give negative stars I would. the airbnb experience I have had today has been the worst in all the years I have been an active airbnb customer. I was told after my money was taken and reservation accepted that the ages of my children didn't meet the rental properties guidelines. Although these restrictions where not specified at the time the reservation was made. I am now having to call and speak to several different people in order to assist me and still no airbnb representative has helped with this issue. I am so disappointed that airbnb is not taking responsibility in helping resolving this matter and still feels that its acceptable to take peoples money although I have not stepped one foot on the property I reserved. airbnb is lacking in its response time in resolving urgent issues and also in my opinion is stealing money from people during a world pandemic for services they did not supply.