Kerry Hyslip

Review of Bay-ridge chrys, jeep, dodge s...

My name is Kerry, and I would like to tell you my ...

My name is Kerry, and I would like to tell you my experience with FCA and the Dodge service shop in Bay Ridge 8635 18th Ave Brooklyn, NY 11214.
12/6/18 Dropped my car off to fix 4 recalls my vehicle looked brand new even though it s a 2015, and it was recently detailed.
12/11/18 Went to pick it up I found while my vehicle was in the shop someone drove it 91 miles (without my permission), it was filthy, and left with no gas in it, even though I bought it in with a full tank The vehicle is damaged as well, and I m sure my new parts was replaced with old parts.
12/11/18 Manager Philip and advisor Mike did not want to take ownership for what happen, in fact, Mike told me my vehicle never left the shop (even though I have proof - they even gave me paper work which proves it left the shop).
12/11/18 to present My vehicle is still at the shop (I refuse to take it, because as soon as I do they can say I m lying about what happened).
FCA will not handle the issue even though they re the headquarters. They tell me I have to deal directly with the shop I ask to speak to a Supervisor, and I m told the Supervisor isn t there, call back later.
In the meantime I m left with no Vehicle, and when I get it back it will have all kind of problems due to reading the 133 reviews on their site (please read the reviews)
Phil, Mike give me my vehicle back exactly the way I bought it in. that s all I ask.