Tammy Gharabagi

Review of Univeristy of Phoenix

MILITARY STAY AWAY!!! I've given them the benefit ...

MILITARY STAY AWAY!!! I've given them the benefit of the doubt for two years & Veterans are taken advantage of here. It's all about their numbers here. DO NOT bring your GI Bill here for two reasons; they will abuse your funds AND they don't know how to process the paperwork. Not only does it take months to receive your education benefits but their excuse is always, "The VA always takes this long, it's not us." Really? I never had this delay with my other two universities since the start of the Post 9/11 back in 2010. They don't submit your certification, if they remember, until the third week of attendance to ensure you don't drop the course. Classes start at over $1300 and they only offer 5 week classes. All books are electronic so you pay for something you no longer have access to after your 5-week class. Then if you get on their bad side they will, out of nowhere, come up with this excuse that there are no more "on campus" courses available so you're required to take online only courses which cuts your BAH in half and then again, they forget to update the VA so you're stuck with possible back pay or no pay the next class. Don't EVER take a break from classes, even if the class you want to take is not available at that time, because after a 14-day window you must submit an "Appeal for Re-entry" to get approved from the advisors where it took them SIX MONTHS (Jan 2017-June 2017) to get me in classes again. Oh yeah, and coincidentally they have a 6-month penalty where you cannot get back into classes after any gaps in your schedule without this appeal. I've had my academic advisor sign me up for the wrong class retaking a class so I paid out of pocket while my financial advisors (yes, plural, there's been at least three) withheld my Financial Aid from the academic year prior making every excuse in the book so that I had to begin email communication to track their excuses and escalate it to supervisors. First, they claimed it was lost, then they said it was a glitch in the system, NOW they claim, after I had to fill out a Credit Balance Request to have my Pell Grant disbursed to me, that every time the deposit gets closer there's another excuse for delay in payment. Funny that each time monies are to be distributed to me it's not until my class is complete so that I have to sign up for another class with them to continue the processing of my delayed funds. Kind of like that Statefarm commercial with the old man fishing the dollar in front of your face. Keep in mind that I screen shot my student portal where it states that I elected NOT to have funds withheld from me due to the VA benefits being a 100% guaranteed tuition payment. It's nice that they gave me the option, but this doesn't stop them from withholding my Pell Grant with no reasoning for it other than they can. I've been completely taken by their disregard for my education and the handling of my VA benefits. Instead of being encouraged to further my education as a single parent, I seem to have been taken advantage of and disrespected. As long as this is posted for all students, not just Veterans, I hope you heed warning. God Bless.