We used Devon Hill BMW since 2004 and had been ver...

We used Devon Hill BMW since 2004 and had been very pleased with them. However, since they have been taken over by Sloane Automotive, the service has plummeted. We purchased our 3rd car from them on August 16, and still had not received the title or updated registration by mid-October. When I called to alert them, the manager of sales blew me off and said they had 90 days to get us the final paperwork, that Sloane headquarters was very busy, and these things just took time.

A couple more weeks pass without receiving paperwork and still they blow me off. 2 weeks before the 90 day deadline, I demand to speak with someone at Sloane headquarters. That person informs me that they had to pay off the bank loan of the car's previous owner, then the DOT found problems in the paperwork (due to mistakes that they made). 1 day before the 90 day deadline, still no title or registration.

It took 100 days to receive our title & registration, and when we did, it was only in my name instead of my and my husband's name, which is how we filled out all the original paperwork. So they had to redo it *again*.

This doesn't even begin to address the lack of communication during the sales process or other negative interactions at the dealership and corporate level. So long as this dealership is under Sloane's control, we will never buy another car there (or any other of their dealerships). Also, only because we love our service advisor, Jeff, we will continue getting service there for now. But if he ever leaves, we will immediately take our service business elsewhere too. I do not want to put any more money into Sloane's pockets!