Trevor Brilhante

Review of Hilton San Francisco Airport

The worst customer service I have ever received. ...

The worst customer service I have ever received. My reservation was made for the incorrect Hilton. All I wanted to do was move my reservation from one Hilton Hotel to another in the city and they would not allow me to do it. They of course patronized me the entire time by saying "we can reserve a room for you at the other hotel", however they were going to force me to pay for the room at the existing hotel. I guess I now know why I usually don't choose Hilton hotels.