Kimberly Shockley

Review of American Coach Lines

200 people to NYC, 5 hours late. Didn't get to see...

200 people to NYC, 5 hours late. Didn't get to see half of our planned sights. Bus had a flat and instead of fixing or getting a replacement the 9 hours we were at hotel, we had to stand on other bus for hours. Got a rental bus, driver backed up on interstate to get back to missed exit. Finally got replacement bus and the bathroom odor was so bad we had people throwing up. Took 5 extra hours to get home because drivers did not fuel correctly and was unable to drive the speed limit. This bus line cost our group and extra $800 to keep dinner reservations and we did not get to see Empire State Building. No communication and very incompetent company. Only good thing of bus line was Mr.James our driver, very kind and courteous driver.