Francis Briseno

Review of Yellow Cab Houston

She waited anxiously for her scheduled trip it had...

She waited anxiously for her scheduled trip it had been a couple of weeks since her last outing. It wasn't every day that she could go to the store but she had planned to go to Sam's Club and do some Birthday shopping for her upcoming party. At nine she would be ready for her yellow cab pickup that was scheduled for ten. Take me outside so we can see it coming she asked. My stepdad happily obliged for he loved it when she was in this kind of mood excited as if nothing could stop her. Up at five in the morning so he could get dressed before aiding the nurse and provider in getting her showered and ready to go. Two outfits and one anxiety attack later and she was good to go. As she was waiting my sister got a call at work. What you mean your cancelling. Your fare is too little and a waste of my time I got a better offer that's gonna make me more money the cab driver says. Why did you commit to picking her up, please just do it this time my mom is waiting. So you want me to work for minium wage he stated. My sister confused what are you talking about you said you could pick her up. Several minutes of back and forth a hang up from the cab driver ,She called yellow cab to order another handicap cab hopefully someone could take her. At 11:30 She vented to me with such anger that the same man who had cancelled her pickup was picking up her other fares and saying no one was answering so they kept on closing out my mom's pickup. To which my sister tried to get thru yellow cab to tell them what was going on to no avail. It is now 2:08 and my mom didn't not get to go on her outing. Instead she is sitting in her wheelchair wallowing in self pity wishing she did not have to rely on any one to take her places. We tell her sorry wish there was another way and she smiled and said it's okay maybe another time.

My momma suffers from ALS she has lost 90 percent of her motor functions she is on a ventilator and suffers from extreme anxiety. When she has a good day we try and make it her best day. When things like what happened today with Yellow Cab make her feel worthless it breaks my heart. Shame on you Taxi driver and shame on you Yellow Cab it makes me sick to think that my MOM is not a person but a fare that wasn't good enough. #alssucks #yellowcabsucks