Lovely Lannie

Review of Sofitel Miami

So I would give this place five stars for customer...

So I would give this place five stars for customer service and hospitality. However, the cleanliness of my room was less than acceptable. There were two very large brown stains on the shower curtains that were so bad I had them replaced. There was hair on the walls inside the shower area, dirt on the sides of the tub and the soap dish was covered in soap scum. There were stains on the carpeted floors between the beds and yellow stains on the drying towels. I had accommodations for only one night and was going on a Carnival Cruise the next day so I didn't wanna ruin my trip complaining but I did let the front desk clerk know that I was dissatisfied with the room