I don't like this dealership's service department ...

I don't like this dealership's service department because I feel they are not honest and do not treat my vehicle very carefully. The people in the service department appear to be nice and friendly. However, you can easily get ripped off if not paying attention to what service your car actually needs and if it does need the service how much a fair price should be. In this review, I report what happened to me a few days ago at the service department of Honda of Tyson Corner.

In an early morning a few days ago, I took my car to this dealership to fix a Honda recalled item. The car was serviced by the Green Team. In the afternoon, I got a phone call from the service manager of the Green Team telling me that after a 48-point inspection, there are many serious problems with my car and he will list all the recommended service items on the receipt. After a couple of hours, I went to the dealership to pick up my car and got the list of items recommended for repair on the receipt. The service manager told me that if I decide to fix these items, he can give me 20% discount. I went back home and did some research and felt that I was not treated honestly by the dealership. Here is why.

1. The estimated costs on the receipt for the recommended items are very high. I understand dealerships usually charge more than what an independent mechanic/auto shop does. However, what upsets me is that the estimated costs on my receipt are practically at least 20% higher than the list prices of these services on website of the same dealership. The service manager pretended to offer me a discount trying to get my business and at the same time raising the estimated cost. I don't believe this is an honest business practice.
2. I am really not sure how trustworthy the 48-inspection result is. I was told that my engine air filter needs replacement. The current engine air filter is about 10 months old. I opened the case hosting the engine air filter this morning. It took me some effort to loosen the screws tightening the case cover. It absolutely does not look like the case was just opened a few days ago. I can see the screws were still somewhat attached to the base when I loosened them. Furthermore, I checked the engine air filter and it looks pretty clean to me. I seriously doubt whether my engine air filter was actually inspected or not by the service team. If not, how did they know it is dirty and needs replacement? For this reason, I also doubt if the other recommended services are actually needed or not. I plan to take my car to another independent auto shop for inspection.
3. When I opened up the hood of my car, I found the engine cover loose. One of the two screws at the bottom attaching the cover to the engine was not tightened. This is not a safety issue or anything like that. But to me as a customer I feel that the service team was not careful when working on my car and they were not willing to spend another 10 seconds to properly put back and secure my engine cover.

This was my first time and also will be my last time at the dealership for car services. I will also let my friends know about my experience at this dealership. This is why I put this review together. Thank you for reading.