Martin Aas

Review of Airbnb

I'm a super host on AirBnB (Jose Aas). I had a boo...

I'm a super host on AirBnB (Jose Aas). I had a booking starting this Saturday for 9 days. A day before the guest was supposed to arrive a person called me from AirBnB. I was very surprised because it's almost impossible to get a person on the phone from AirBnB. I thought it was a scam, because the person didn't say much. I told the person to write a message on AirBnB. I didn't receive any message. Suddenly the booking for my next guest had disappeared. I had a week cancellation policy on my profile, but it looks like AirBnB didn't respect this. I'm not happy with this as we do special cleaning and preparation of this apartment now due to Covid-19. I'm considering using booking.com, if I don't get any explanation why the booking disappeared without any written confirmation from AirBnB on their platform or App.