Very disappointing and slow service! 15 minutes be...

Very disappointing and slow service! 15 minutes before any menus received or drink orders taken. The area is decorated nicely, maybe a little too loud to have a good conversation. Breakfast was nice. Coffee is average. I got the yoghurt with berries. It was odd to receive it smeared over a plate and not in a glass or bowl. I have been to the The Ivy in Chelsea so thought this would be on the same level but was disappointed.