Steve Bellerby

Review of The Keen Group

Airport pick up from Heathrow Terminal 5, taxi arr...

Airport pick up from Heathrow Terminal 5, taxi arrived 35 minutes late, stood waiting by Costa coffee whilst driver still on the M4.
This was despite adding additional comments with the flight ref number and specific mention to the fact that I had no luggage.
Customer service with the office was poor and denied I had left any comments yet they quoted my flight number and I was able to email a screen shot of the booking.