Pierre-James Murphy

Review of YMCA Oakville Aquatics Departm...

I used to love this gym until the experience that ...

I used to love this gym until the experience that I had at the front desk with a Hispanic woman working there today. She was condescending, rude, brash and having an immature power trip. Apparently the price for the month to month membership when up by $20. She failed to explain that to me correctly. Most of the people at that desk aren t on the same page with that Membership program. I was telling her how I used to pay $111 every month for the past 3 years whenever I m in Oakville and not travelling. She would yell a hard NO over and over while shaking her head like as if I was in grade school being yelled at by a nasty disgruntled teacher having a power trip. I told her I could show her my receipts to prove it and she still told me that I was wrong. Finally I said fine let s just do it on debit then. She then was refusing to allow me to pay debit which I ve always done. She also said I would only get the membership until the end of the month which is not true it s 30 days. When another woman at the desk allowed me to pay with debit the price when up another $10 to $132. Even though that s a little steep for a ymca gym membership I was ready to pay it. However the way this nasty Hispanic woman was speaking to me it just didn t feel right to Go through with it because then it would have made it ok for her to talk to people like that and that wasn t ok so I said forget it. I was fired up but still calm on the outside. I grabbed my stuff and left. To make matters worse she held onto my drivers license and wouldn t give it back to me like a child would do unless I paid her $15 for a day pass. They had problems with their system when I tried paying when I arrived and they told me to go in and we ll solve it later when they were less busy so that s on them. I told her that she needs to give me back my property otherwise she would have big problems. It was getting heated and no surrounding staff would support her so she finally gave me back my drivers license. She behaved like a complete immature 12 year old. As I was leaving she was yelling at me. I was so fired up I was ready to physically defend myself if any of them put their hands on me while walking out of there. What business or company treats their customers like that? She needs a lesson on customer service and addressing customers in a respectable fashion.