Evergreen was terrible for my elderly mom, who sta...

Evergreen was terrible for my elderly mom, who stayed there for three weeks after a partial hip replacement. She left Evergreen in worse shape than when she entered, that's for sure -- at least mentally and emotionally, and maybe physically too. It was also bad for me and my sister as we tried to help our mom from the outside during the pandemic. As another reviewer said, PT/OT seemed good and competent according to my mom (and I agree, based on the therapist's phone calls to me). But nursing care seemed abysmal. My mom said the aides and nurses mostly ignored her (often silently holding up an index finger to indicate "wait!"), and she said she often had to wait hours for water and other care she requested. Besides her suffering, my major complaint is terrible communication. It was hard to reach and get calls back from my mother's nurse manager and social worker. I kept getting assurances that I'd get calls back that never came. Very unprofessional and unacceptable. And they mismanaged her discharge. I was told two or three times about a trusted wheelchair-transportation company that they'd book to get my mom home. But the social worker didn't bother booking the ride until several days after she gave me my mom's discharge date, and by then the company's schedule was full. Why repeatedly talk up the place and then wait so long to book it? Ridiculous. I wouldn't send a family member here, and in fact we bent over backwards after my mother's subsequent health setback (right after her discharge from Evergreen) to NOT send her to rehab. This place was probably the worst experience of my mother's long life. They couldn't even keep her safely in her bed and admitted she "fell out!" Have they not heard of bed rails?! To add insult to injury, they lost her expensive hearing aids and finally "found" them weeks after her discharge -- probably because we threatened legal action for compensation. As you can tell, I could go on and on. This place is AWFUL. I don't have experience with other rehab places, so maybe Evergreen is typical. I sure hope not. Don't send a beloved family member to Evergreen if you can help it. Just don't.