Please do not go to this Chevy dealership for ANY ...

Please do not go to this Chevy dealership for ANY servicing reasons if you want to save time and money. Oh and don't bother making an appointment, they don't have a system in place to deal with appointments nor do they care. I have been to this dealership twice for servicing. The first time, I was new here and I needed a front license plate mount installed on my car as well as an NY state inspection. They charged $90 just for the plastic mount that snaps into place (no screws, drilling etc). Later, I went online to find that part for $26. Furthermore, an NY state inspection as well as installing a license plate mount should take an hour at most (in my experience at my Toyota dealership, it took about 35 mins without an appointment). At DePaula, I waited for 2 hours, to have a plastic mount put in and have an inspection done. Furthermore, my tires were almost ready to be replaced, but they passed the inspection with no issues and they insisted that I spend $900 to get my tires replaced. I later went on to replace my tires for $450 before the winter with a longer warranty on the tires than what they were offering.

In the second episode, the car's battery died. This makes sense as the car is getting old, however the voltage was still fluctuating so I called and asked if the alternator might be an issue. They said, the car has a smart shut-off so voltage fluctuation is normal but they would check it if I came in. So I made an appointment and showed up 10 mins before my appointment. The rep proceeded to tell me that they will charge money for this and then told me it would about 45 mins to 1 hour. After sitting in the waiting room for 1 hour and 45 minutes, I went to the service desk, where they told me, that the technician is almost done and they will come see me in 10 mins. About 25 minutes later, they announced my name on the PA to come to the service desk instead of walking to the waiting room like they do for everyone else. In that meeting, he went on to tell me that the alternator is not good (which is ALL I came for) and then went on to tell me about $1000 more worth "maintenance" that needs to be done. I declined the repair and he told me it would take 5 minutes to get the car out front. This "5 minutes" took another 20 minutes to get my car out front. Once that was done, neither of the service reps were at the desk and my keys were just sitting there. I waited at the service desk for about 5 mins and then they announced the name of the rep on the PA who took about 5 mins to show up and simply hand me my keys. So unless you've taken the day off or decided you're going to take a loaner car, DO NOT get your service done here.