First class and extraordinary!!! We organized a re...

First class and extraordinary!!! We organized a retreat for our school board here looking for meeting space to work but also an opportunity to relaxing and enjoy some leisure time. WOW DID WE GET THAT AND MORE! The staff, property and food were remarkable!
Working with Jason, in guest services, was probably one of the best customer service experiences we have ever had. He not only personally made sure to cover all details, major and minor, for our visit but him and his staff over exceeded our expectations. In addition, Getse B. is one of the most exceptional staff members of the Royals Palms we have ever worked with at a hotel! She helped coordinate all our space reservations as well as a customized menu for our group. She really is a special gem on that property.
We ate lunch at T Cooks, if we could rate on a scale out of 5 stars, would score a 10/5 for food and service! The food was out of this world incredible, as was Ernesto our server! Danielle, the manager on duty, was also outstanding! She checked in on our group multiple times throughout our events, making sure everything was as we planned with her welcoming and genuine attention to us was 5-star service.
Other staff members we noted due to the above and beyond service level were Daniel at the front desk, ALL BELL STAFF- AMAZING, Callie at the pool, Eric in The Mix up bar, and Amy in room service. What a special property with an even more special staff to run it! Thank you so much for the memorable experience . We cannot wait to come back next summer!