Charles Scott

Review of Airbnb

If there are a choice for minus (-) five stars, we...

If there are a choice for minus (-) five stars, we would give it to this company! Their customer service reps are proud and rude, we do not know why except it is now a temporarily trendy company. We are new to their website, and tried to register as owners of a vacation rental property, but we never had a chance to finish the registration, even after answering their personal questions! They promised their tech support will contact us to solve the problems but we received a condescending and insulting reply indicating they will "permanently deactivate our right to use their website!" Apparently, if you complain about this company, they will lock you out. This arbitrary treatment forced us go to go TripAdvisor.

Attached their "FIRST and FINAL response to us"
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We regret to inform you that, following a full review of your account, we've determined that you have violated our Terms of Service. Due to these violations, we've decided that it's in the best interests of Airbnb, and for the users on our site, to remove your profile from the Airbnb community.
Additionally, we hope you understand that this decision is exercised at our sole discretion and that we're not obligated to provide an explanation as to the action taken against your account. Furthermore, we kindly note that we're not liable to a user in any way with respect to deactivating or canceling his or her account.
As per our Terms of Service, Airbnb reserves the right to make the final determination with respect to such matters, and this decision will not be reversed. We apologize for any inconvenience this may have caused and must inform you that, moving forward, we will no longer be able to assist you with your account issue.
Please feel free to review our Help Center article for further information
Respectfully,
Scott M