Michelle Hicks Review of Virginia Crossings Conference ...
I had an issue with billing, but the level of cust...
I had an issue with billing, but the level of customer service was horrible. After speaking with the the night manager, and guest service at the corporate level, the situation was resolved at 2 hours. However the guest service manager on site, Chris Moore blew me off about handling the complaint and justified it by blaming my school district. Never accepting the hotel's negligence in not handling the paperwork correctly. And offering me a free stat another time with them, I'm no. When calling the corporate office for the forth time today, it was a complete joke and waste of my time. Find a hotel that actually cares about their guests and not just about their bottom line. Because apparently it's not here or at any Hilton if corporate was rude and unsympathetic.
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