A luxury place needs great service, and ITC Grand ...

A luxury place needs great service, and ITC Grand Central offers that. Despite a rough beginning upon our late arrival when we didn t get the room we booked for and was confirmed via email a day before we got there (sorta demoted). Our attendance also didn t get a consolation drink to our room. Well we ignored that because we had to focus on our travel. The next morning during our breakfast, the same receptionist showed up to apologize for the mistake of failed drink and offered to change room for us.

Not getting the right room and not getting the complimentary drink were according to our experience with a five-star hotel is quite unforgivable- a no no; however, the act to admit to the mistake does show class. So big thanks to Nikita for amending the situation and brought the glory back to ITC. Well done.

We enjoyed the breakfast and general facilities, especially the spa area. Although the hotel s interior is getting outdated, the maintenance is quite good.

Keep up the good work.