Cole Hendrickson

Review of Island Triathlon & Bike

I took my bike in to have the cranks torqued. I wa...

I took my bike in to have the cranks torqued. I was told I was missing a part (bearing) and that I would need to order it before moving forward. I asked the mechanic if we should look to make sure the other part wasn't already in the bottom bracket as I had one in hand. He told me "there was no possible way" it was already in the bike. So I went home and ordered the 45 dollar part to complete the installation process. After purchasing the part (and waiting a week) and bringing the bike in to the shop I was charged the full service amount of installing a bottom bracket because the mechanic "had to take out the part" that he told me "there was no possible way" was in there. Low and behold I had the parts I needed the whole time. Not only did I purchase parts for $45 that I didnt need, but was charged a service fee of $35 because they were in there and had to be taken out (which was "really hard"). If the mechanic had just shown me the time of day and checked to see if these parts were present in the bottom bracket I wouldnt have been out $45 and would have been more accepting of the $35 charge.

Here is where I am upset. I was told "no way, youre wrong", at the cash register. I asked the mechanic to see my point of view and he wasn't interested. If he would have looked, then no part would have had to be purchased, if he would have looked, then we would have found it existed, and even if I did need the part I shouldnt have been charged $35 to remove a piece that the mechanic said wouldnt be there. In this case, the customer was wrong, and I believe that is wrong. In a case where $80 should have been $35, I believe anyone would be upset, especially when ridiculed for making a point of what went wrong in the process.