When selecting a room, I was shown a nice picture ...

When selecting a room, I was shown a nice picture of a room overlooking the pool. When I arrived we received a terrible room on the ground floor opening directly to a large parking lot. I understand stuff like this can happen, but the response from the management was unapologetic and rude. They refused to make any accommodation and the manager "pretended" not to be in when I tried to speak to him directly. Can't support any resort who treats their customers that way.