Kelsey Strothkamp

Review of Shawnee Mission Medical Center

I was seen last Thursday evening in the ER. The wa...

I was seen last Thursday evening in the ER. The wait to be seen wasn t horrible, nor was the turnaround for lab results. I did get more information from this visit than I had received from any doctor beforehand and am grateful that someone truly believed I had an issue going on and was able to prove it. However, I was advised that my primary care doctor was going to be receiving all of the information from my visit. I called my doctor today, nothing has been received. I also tried to call Shawnee Mission today to get copies of my own personal records.. I waited on hold for 15 mins. When I got to the correct department, a person picked up and hung up the phone immediately before I could even speak. I tried to call back and was advised that the office had closed for the day two minutes ago. That was super unprofessional as I HAD called prior to them being closed, and they HUNG UP ON ME to avoid assisting. Very disappointed. The next day I had called back to try to speak with someone about my issue and the lady on the phone interrupted me before I even finished asking with "That sounds like the Emergency Dept didn't do their job." So instead of helping me, she pushed the blame on someone else. I was extremely aggravated.