Orderd a phone but had to return the item for a re...

Orderd a phone but had to return the item for a refund, they recived this on the 02/July/18 I was initially told I d have to wait 72hrs for a refund, then I was told 10-14 working days.... this cane and went with no refund, every email I send is met with the same answer by different people saying we are sorry another 24/48hrs and this will be processed...... it s now the 8th August 2018 STILL NO REFUND.

My order number is 173147 if anyone wishes to sort this.

Thank you