Jingxin Zheng Review of Stay U-Nique
Beware of the room apartments which are old, drab ...
Beware of the room apartments which are old, drab and things like air conditioning are breaking down. Stayed at Rambla de Catalunya, level 5 unit 3. The master bedroom uses an air conditioner that has a condenser that buzzes extremely loudly every 10 mins. This makes it impossible to sleep. We called twice to their supposedly functioning 24 hour hotline, once on Friday but they didn't get it fixed. It was slightly better on Sat (buzzed every few hours) but Sunday the problem was back again. When we called their hotline, the person brushed us off the line and said it was 11pm on a Sunday night and they can't do anything about it and it is their apartment that is malfunctioning. The customer service is unacceptable. Barcelona is a great city but this hotel is simply the worst we ever stayed, and it marred otherwise an excellent holiday in the city.
Writing this review to caution fellow visitors, stay with them at your own risk.
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