T Cronin

Review of hoppa

Arrived at Florence airport to no driver. Gave it ...

Arrived at Florence airport to no driver. Gave it half an hour and still nothing. Called the local provider to get no answer. Called the UK office - was told I would be called back within 5 minutes. Tried calling back after 10 and was on hold to then be cut off.
Tried local provider again - told me they had informed Hoppa that transfer could not be provided due to issues with driver's vehicle.
Wasn't offered a refund - had to demand it. Which is shameful.
Unreliable service & unhelpful staff.