Immediately upon ordering books to be sent to a fr...

Immediately upon ordering books to be sent to a friend, I realized there had been no place to put a different address. I couldn t change the address online so I called the number given. Over 30 minutes later, the person on the line told me it was too late to change the address or to cancel the order. I asked to speak to his supervisor. Although the first person got online to see my order, the supervisor claimed she couldn t. I ordered the books for my friend s gift on Amazon for half the price and they will be delivered tomorrow. I tried using Barnes and Noble. I know they re in trouble. When the books finally get here, they re going right back!