Gareth Wailes

Review of ELECTROLUX S.E.A PTE LTD

Absolutely awful customer service. AVOID this bran...

Absolutely awful customer service. AVOID this brand in Singapore at all costs. Washing machine broke, they said they would pick it up later in the week. The following week on Wednesday they turned up. It is now a week later and they have not done a thing. Standard reply on calling, "XXX" is on another phone call right now, they will call back later (they never do) or 'there is nothing showing on the system'. Even the manager Wei Lun does not bother calling. What I got out of them today is that 'about another week', it takes that long to fix a standard part and test it by the way, obviously. They no longer answer my mobile so I have to call using other lines!!