Horrible, horrible service and uncaring front desk...

Horrible, horrible service and uncaring front desk clerks!!! Also false advertising - there is NOT free WIFI nor PAID Parking as stated on the Google site!
We came here yesterday thinking it that a 4/5 star hotel would have the basic amenities and customer service we have found at every other hotel. Not so! When arriving yesterday we were given a room that faced another building within 10 feet, no privacy at all and no views which surrounded the hotel. When asked what it costs to upgrade they stated that the hotel was full - during a pandemic??? Really?! The clerk gave the price of $50 to upgrade then a diff price of $100 15 min later. The parking garage was completely empty. We paid for parking, however when a gentleman walked up right behind us to check in, they stated that they were okay giving him free parking. This morning when coming to find the business center to work, I asked where the nearest restroom was, it was on the 2nd floor. With allergies I continued to need to go up to the restroom, when I asked if there were any tissues available for guests, if I could get a box so I wouldn't have to keep traveling upstairs to the restroom to get some, the clerk stated, no we don't have tissues down here at all, and I don't know where to get any - wow, horrible service! So, I continued to go up and down to the 2nd floor while working to get tissues. As I was waiting for the elevator only the service elevator was showing up, I asked if anything was wrong with the elevator that it wasn't available, they said no, just ride the service elevator. Frankly, it didn't look inviting, and had a covering on the walls, and different button panel, but why... why should someone paying for a 4.5 hotel be even asked to ride the service elevator? Their explanation, well it's the one that is coming so you should ride it. Well, the service elevator should be for services, and the guest elevator should be coming for guests.. right????

I was surprised at the clerks reaction and uncaring passive response to anything being asked of the her and the hotel to help.
We will never come to this hotel again, horrible, horrible service. We are currently trying to change our reservation which was through the weekend.