They NEVER answer the phone. They were advertising...

They NEVER answer the phone. They were advertising on their website a screen replacement for my phone. I went to their office with my phone and they told me they could repair it but had to order the screen and took payment from me. I then spent the next week trying to contact them to find out if they had got the part in. 30 calls. No answer. So I emailed them. I then got an email from them telling me they don't do that repair. Still awaiting refund. Appalling service.