Stayed in three separate room reservations over th...

Stayed in three separate room reservations over the weekend. The first room popcorn was left under the nightstand from the people before. This means no one vacuumed...
Second room no problem.
Third room experience was awful. Check in process was terribly managed. Only three workers at the desk for check-ins for over 30 people in line. When I finally got my keys, I go up to my room to find out it has the safety lock on it as if someone is still in there. We tried to ask the maid to open it but she even couldn t. We walked all the way back to the front desk to wait another 1-2 hours in line. This waiting made us miss our dinner reservations. The front desk clerk (Kristin) said it is because the connecting room left it locked . I expressed to the front desk (Kristin) who had an unhealthy attitude that if the people staying in the connecting room locked it how did it get cleaned? She then changed her story to be that the maids left the safety lock on. Which doesn t make any sense since someone has to still be in the room to use the safety lock. I said to the clerk that there might be another person still in there. So she called the room but no one answered and she said well no ones In the room. I said to her that they didn t answer when we were knocking why would they answer a phone call? The clerk then told us that she would have Vincent would go upstairs to check the room out. She refused to give me an estimate so we just said to call us and we d carry our luggage, miss a big part of my conference, and feeling as if we did something wrong. Still have not received a call. It s been over an hour and 30 minutes. This was unacceptable, and they didn t even offer us anything in compensation. It was more of a well deal with it . We never got an apology for the inconvenience and rude service. I asked for a new room but she said we are 100% booked but i looked online and could still reserve rooms. I felt lied to, and belittled by the staff. My friend who is a diamond member will not be going here anymore. We wasted hours and we re teated as 2nd class citizens.

Update: spoke with a new front desk manager who was much more pleasant and understanding. She wanted to help instead of get me through the line. I considered keeping my booking because of the new manager, but the damage for this trip was done due to the previous employee and waiting over 3 hours to get into my room and miss important events. I was told i would received a full refund for my booking. Will update on that.