I witnessed a conversation of two mechanics discus...

I witnessed a conversation of two mechanics discussing a customer they had serviced - 2009 Rabbit. The work ended up taking 45 minutes to complete the work, but openly laughed at how the service representative charged the customer for 8-9 hours. He then finished the story by saying, 'It's easier when they're so old." That last statement could have been talking about an older model of car, or blatant discrimination against an elderly customer.