Destinee Forte

Review of Alaska Sales and Service

If i could leave 0 stars I would. My 2 yr old Subu...

If i could leave 0 stars I would. My 2 yr old Suburban that is still under factory warranty was making a ticking sound and would not go over a certain speed. I drove in and told them my problem. The service dept. Rep would not allow me to leave my vehicle and let them get to it when they could because they didn't have any appointments until a week or more out. They new I barely made it to the shop. I didn't want to drive home and risk further damaging it. However, i drove to South Anchorage Chevy at very low speed and my experience was complete opposite. They told me they couldn't get to it today, understandably, but I could leave it and let them get to it the following day for diagnostics, they diagnosed it the following work day and put me in a rental car at the expense of GM. Mr. Hart provided me with excellent service.