We recently moved to NC and had a cat who had canc...

We recently moved to NC and had a cat who had cancer. Knowing we soon would need to say good bye we quickly researched local vets near us who would perform in home euthanasia. We decided to go with Triangle Veterinary hospital not knowing we quickly would regret that decision.
After speaking with the office about prices and procedures we booked a 4:30 in home appointment. We were told that the procedure was 1.) To insert a catheter 2.) Sedative would be given to our cat to relax her 3.) The dr and tech would step aside so we could say our final good bye 4.) The final medication would be given to end her life. THIS IS NOT WHAT WE WERE GIVEN!
First off, the Dr was 10 minutes late to our home and we live less than a half mile away from the office. 2.) The tech and the dr handled our cat in such a manner that it was painful to watch and you could hear her gasping to breath from being restrained at the scruff of the neck. The Vet tech tried repeatedly to insert a catheter into our cats paw over and over again without success. They agreed that trying in the back leg would be better and the Dr took over. So they flipped her over and once the line was established they immediately put her to sleep. NO SEDATIVE! NO WARNING! AND NO EXPLANATION! They did not follow their own procedure that they explained to us mere minutes before. I understand that they have a hard job that was only made harder by doing it in home but not too communicate with two owners standing there who were waiting for a final moment to say good bye is UNACCEPTABLE! The Dr had enough time to shave her and run a line he could have communicated to us that things weren't going as planned and that NEVER happened! My cat went from being terrified to gone while my husband and I stood helpless wondering why. The Dr offered no explination and in a second was gone. My husband and I believe they were frustrated and that they cared more about the time than the patient. What a sad and awful way to say good bye to a beloved family member. In my 40 years I've personally said good bye to 6 pets and none of them went like this. This was and is an awful way to go. Sadly we are unable to take those moments back and the last images of our cat were those of fear rather than the peaceful sedated state we were told and accustomed to.
We will no longer be using this office for our 3 other cats as they deserve better than that. Again, I understand that no situation is ever the same and that they had a difficult job to do but to not follow their own procedure and to not communicate that to us the owners standing there is beyond unacceptable!