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Review of Pullman Hotel Kuching , Accor ...

1) Our room on the 16th floor was damp and poorly ...

1) Our room on the 16th floor was damp and poorly ventilated. We saw wet spots on the ceiling and in the lamps. We suspect that mould was just painted over in your rooms. Within 2 hrs of checking into our rooms, we both fell sick with sore throats. Your hotel moved us to the 18th floor but this room was just a bit better. We believe probably all your rooms are in this same poorly upkept condition despite being one of the newer built hotels in kuching. Having no choice..we suffered through sore throat worsening into a full blown flu. 2) housekeeping only does the most basic cleaning the entire week we stayed. Our bed, toilet and changed towels. Other parts of the room was left dusty and musky. We even found cobwebs in the corners of our room. Sometimes our cups were not washed or not washed properly. Used dishes/trays from room service not cleared away. 3) Our sister in law got stuck in your elevator for 10mins and had to be pried out. She has a childhood trauma and is really scared of dark enclosed spaces. During dinner after her horrible scare, she had flashbacks, was white, could not breathe and was in tears. Your hotel decided that a fruit basket with a couple of apples and oranges will make this better... 4) our honeymoon and first family gathering after our wedding was filled with sore throats, flu and tears. We are so embarrassed too because we were the ones who chose your hotel for our entire family trusting in your brand name.