First I ll say that the rangers and guides were lo...

First I ll say that the rangers and guides were lovely and helpful, they re doing a great job.

It s the actual resort that was deeply disappointing. The rooms are dated, and that alone would be okay, but the amount of noise and disruption is unacceptable. There is some sort of employee facility where they do all their cleaning and such right across from the set of villas where we stayed (room 146 in case you re looking to book), and we heard the garbage trucks, vacuum cleaners always going, garbage being dumped. And they kept the lights on 24/7 which meant that the Japanese doors which acted as curtains did not block the light and it was never fully dark in the room.

The rooms are not soundproof, you ll hear the people above and below you, including crying babies and couples having sex. And the cleaners thought it would be a good idea to vacuum the room next to us at 7am. The bed was really hard, with a single flat pillow, a flat sheet and an old fleece blanket I had to use the very old ratty blanket from the closet to keep warm.

Breakfast was good but 2 of the 3 restaurants are stupid expensive. The grounds are nice, the pools looked clean (I didn t get in, you know the kids pee in it), but the way it is run really ruins an otherwise untouched and magical island. If you want to experience Fraser Island, do it on your own in a 4WD and a tent at the various camping sites. The redeeming parts are all outside the resort; the trails, the views, the beach, lake Mackenzie etc. The Beauty Spots Tour was really great! The plane ride was worth it and the pilots were all handsome...bonus. And the archery was good fun.

Lastly, my mum and I had massages, and while mine was fine, it was her worst one ever. We are polite folks who don t enjoy whinging, so if she says it was terrible, it must have been. I met her poolside and thought she had jumped in the pool; her hair was wet...with oil. She was dripping oil from her hair and the massage itself she says was incompetent. She twice politely brought it up with reception, and both times was told they would investigate it. Whatever that means. She deserves to have that money refunded, she works hard for it and she was so disappointed.

There is a pattern of complaint from a huge number of guests outlining the same problems and the resort doesn t seem to have addressed them. As a business, that needs to change.