Because of renovations you can t get to your room ...

Because of renovations you can t get to your room from any elevator. I m here for a conference and my personal card (room incidentals) was charged instead of my company card that I reserved the room with. When I tried to get help they said there was nothing they could do. I called support, they weren t even friendly about the situation. They admitted that this situation happens all the time, you d think they would address it. Obviously they don t want it fixed.