Sarah Lile Review of Euro-Tech, Inc.
Heartbroken! Beyond disappointed and sadly noth...
Heartbroken! Beyond disappointed and sadly nothing can be done to rectify the situation. I want my old window and $3600 back! From start to finish this whole process has been a nightmare. The 3 hour sales pitch gleemed of promises like 100% satisfaction and lifetime warranties. I do not recall one time our salesman saying anything about not having a finished product after installation. (Yes, I know now that it's in the small print). I also know for a fact that our salesman said nothing about the actual windows being much smaller than our old window. The Vice President I spoke to today said vinal windows have more trim. Didn't make me feel better. I also wasn't told that the windows would still get condensation on them. The Vice President told me I need a fan and to check the humidity in my house. Plus they use these grey plastic tabs (not even brown to match the window).....it looks so cheap! The installer had to come out a second time to fix the poor job he did in the first place. Rough edges, screens didn't fit, calk on the siding, sawdust everywhere, holes where nails were (maybe that's part of the finishing work we are required to do). I keep hearing they're the best windows out there! Well for $3640 they should be. They are NOT! PLEASE go somewhere else! I wish I would have looked at the reviews before I signed the dotted line. I felt pressured and honestly I was sold. I believed everything they told me. Lies! We were scammed. Taken for ride! I had a choice to take my family of seven on vacation or get a window.... so sad that I chose this window. I can't get my money back. What's done is done. Euro-Tech took $100 of my total bill and gave me a can of stain. Thanks I guess!
Edit: In response to Fred's comments I am posting the second round of pictutes after the installer was out a second time! First 9 photos are from the initial install. The last nine were taken last night (4/17) and this morning (4/18).
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