Sylvia Yanas

Review of Royal Honda

I am in NOLA visiting family. My car died X 2 in o...

I am in NOLA visiting family. My car died X 2 in one week. Got it to Royal Honda where it died again. Was greeted by a very nice young man who immediately helped with writing the service order and then I was approached by Eric. He asked questions about the date i purchased my last battery. I didn t know. He suggested I call my dealership in Texas to get a copy of the receipt faxed to him. I was left to contact Classic Honda in Galveston, Texas and spoke to Russell in the parts department. He needed the part number for the battery. A very nice young lady approached me to ask if I needed help. I told her the situation and she said she would see what she could do. Between the young man who greeted me originally and this young lady I was able to acquire the part number and give my dealership in Texas the model number as well as the manufacturer date off the battery. Once I told the young lady the date of purchase she assured me no worry was necessary that the battery was fully covered under the warranty. What a relief. Eric has the young man/steward install the new battery and I was on my way. Great service.