I made an advance booking yesterday for Yellow Cab...

I made an advance booking yesterday for Yellow Cab Houston with wheelchair accessibility via their new zTrip app for a 10 a.m. pickup this morning. At 11 a.m., "still dispatching." I called customer service three times and each time received the same response about a lack wheelchair accessible taxis in the city (we live in the Houston Heights).

Finally, I had to cancel because my 86 year-old mother-in-law can not be outside in the Houston heat of 95+ degrees. Unfortunately, she was not able to make the appointment for the MRI which she desperately needed.

It appears cabs are readily available for able-ability people, but not so much for the elderly or those who have mobility challenges. Sad...very sad.