It is impossible to communicate with you! Please, ...

It is impossible to communicate with you! Please, I am urged to return my money, since 12/08/19 I canceled a purchase and even today 08/29/19 I am waiting for my money, things have already suffered 2 increases due to the inflection and you nothing that give me my Silver, I'm losing! I always buy for the platform but to return money they are disgusting! I will take this to Consumer Defense! They do not answer calls, the platform options take you to a dead end street!