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Review of Airbnb

Try Corporate office : ABB is all OFF SHORE and in...

Try Corporate office : ABB is all OFF SHORE and in serious need of training. Making money is easy for ABB but the HOST suffers and so do the GUESTS. I am hoping for a class action suite.

1. Guest agreed to pay for parking prior to booking. Guest arrived at property and refused special offer for parking as stated in listing. Although agreement was signed by Guest on ABB, off shore "ambassador" (LOL) let the guest park for free. We had photos to show guest parked in the parking lot. HOST ended up paying for guest to park since ABB allowed guest FREE PARKING.

2. Guest arrived and didn't like the apartment. Guest mislead ABB telling them there was not enough sleeping room. The apartment has 2 double beds. Guest said AC didn't work. There was no AC.
ABB let guest spend 2 nights for FREE and the HOST got no money.
ABB "ambassador" cancelled the reservation and stated that HOST cancelled, jeopardizing SUPER HOST status. Host did NOT cancel. This has not been rendered.

I sent correspondence to the corporate offices and ZERO reply except for one professional who no longer worked there and responded, suggesting another email address.
Primary Contact
Aisling Hassell
Vice President Community Support
888 Brannan Street
San Francisco, CA 94117
aisling.hassell@airbnb.com

Secondary Contact
Catherine Powell
Head of Experiences
888 Brannan Street
San Francisco, CA 94117
catherine.powell@airbnb.com

Stephanie.Ruiz@airbnb.com,
Kristen.Jarvis@gmail.com,

Brent.Thomas@airbnb.com,
Brent.Thomas@hotmail.com,

Aisling.Hassell@airbnbbreakfast.com,

Laura.Chambers@gmail.com,

Beth.Axelrod@gmail.com,

Belinda.Johnson@airbnb.com,
Belinda.Johnson@hotmail.com,
Belinda.Johnson@gmail.com